01. Information We Collect

We May Collect The Following Types Of Personal Data When You Interact With Our Services:

• ♦ Contact Information: Name, Phone Number, Email Address, And Physical Address.
• ♦ Project Details: Information About Your Carpentry Requirements, Property Measurements, And Site Access Needs.
• ♦ Technical Data: IP Address, Browser Type, Device Information, And Website Usage Data Through Cookies And Analytics Tools (Google Analytics).
• ♦ Payment Information: We Use Third Party Payment Processors (Tabby, Tamara, Google Pay, Apple Pay, Stripe) And Do Not Store Your Payment Card Details On Our Servers.

02. How We Use Your Information

We Use Your Personal Data For The Following Purposes:

• ♦ To Provide Carpentry Services And Fulfill Your Project Requirements.
• ♦ To Communicate With You About Quotations, Project Updates, And Service Delivery.
• ♦ To Process Payments Through Our Authorized Payment Partners.
• ♦ To Arrange Site Visits And Coordinate Material Delivery And Installation.
• ♦ To Improve Our Website And Services Through Analytics.
• ♦ To Comply With Legal And Regulatory Obligations.
• ♦ To Send Promotional Materials Only If You Have Provided Explicit Consent.

03. Legal Basis For Processing

We Process Your Personal Data Based On:

• ♦ Your Explicit Consent When You Submit Inquiries Or Contact Forms.
• ♦ Performance Of Contract When Providing Carpentry Services.
• ♦ Legitimate Business Interests In Improving Our Services And Operations.
• ♦ Legal Obligations Under UAE Laws And Regulations.

04. Data Sharing And Disclosure

We Do Not Sell Or Rent Your Personal Data To Third Parties. We May Share Your Information With:

• ♦ Payment Service Providers: Tabby, Tamara, Google Pay, Apple Pay, And Stripe For Transaction Processing.
• ♦ Service Partners: Material Suppliers And Subcontractors Necessary For Project Completion.
• ♦ Analytics Providers: Google Analytics To Understand Website Usage.
• ♦ Legal Authorities: When Required By UAE Law Or Court Orders.

All Third Parties Are Required To Maintain Appropriate Data Protection Measures And Use Your Data Only For Specified Purposes.

05. Cookies And Tracking Technologies

Our Website Uses Cookies And Similar Tracking Technologies Including Google Analytics To:

• ♦ Analyze Website Traffic And User Behavior.
• ♦ Improve Website Functionality And User Experience.
• ♦ Remember Your Preferences For Future Visits.

You Can Control Cookie Settings Through Your Browser Preferences. Disabling Cookies May Affect Some Website Features.

06. Data Security

We Implement Appropriate Technical And Organizational Security Measures To Protect Your Personal Data Against Unauthorized Access, Loss, Destruction, Or Alteration. These Measures Include:

• ♦ Secure Data Transmission Using Encryption Protocols.
• ♦ Regular Security Assessments And Updates.
• ♦ Access Controls Limiting Data Access To Authorized Personnel Only.
• ♦ Secure Storage Of Physical And Digital Records.

While We Strive To Protect Your Information, No Method Of Transmission Over The Internet Is 100% Secure. We Cannot Guarantee Absolute Security.

07. Data Retention

We Retain Your Personal Data Only For As Long As Necessary To Fulfill The Purposes Outlined In This Policy Or As Required By UAE Law. Project Related Data Is Typically Retained For:

• ♦ Active Projects: Duration Of The Project Plus Warranty Period.
• ♦ Completed Projects: Up To 7 Years For Accounting And Legal Compliance.
• ♦ Marketing Communications: Until You Withdraw Consent Or Opt Out.

After The Retention Period, We Securely Delete Or Anonymize Your Personal Data.

08. Your Rights Under UAE PDPL

As A Data Subject In The UAE, You Have The Following Rights:

• ♦ Right To Access: Request A Copy Of Your Personal Data We Hold.
• ♦ Right To Rectification: Correct Inaccurate Or Incomplete Information.
• ♦ Right To Erasure: Request Deletion Of Your Data (Subject To Legal Requirements).
• ♦ Right To Restriction: Limit How We Use Your Data.
• ♦ Right To Data Portability: Receive Your Data In A Structured Format.
• ♦ Right To Object: Object To Processing Based On Legitimate Interests.
• ♦ Right To Withdraw Consent: Withdraw Consent At Any Time.

To Exercise Any Of These Rights, Please Contact Us At Info@Karnakcarpentry.Com Or Call +971 58 908 8107.

09. International Data Transfers

Your Personal Data Is Primarily Processed And Stored Within The UAE. If We Transfer Data Internationally, We Ensure Adequate Protection Through:

• ♦ Transfers To Countries With Equivalent Data Protection Standards.
• ♦ Standard Contractual Clauses Approved By UAE Authorities.
• ♦ Your Explicit Consent Where Applicable.

10. Children's Privacy

Our Services Are Not Directed To Individuals Under 18 Years Of Age. We Do Not Knowingly Collect Personal Data From Children. If We Become Aware That We Have Collected Data From A Child Without Parental Consent, We Will Take Steps To Delete Such Information.

11. Changes To This Privacy Policy

We May Update This Privacy Policy From Time To Time To Reflect Changes In Our Practices Or Legal Requirements. The Updated Version Will Be Posted On Our Website With A Revised Effective Date. We Encourage You To Review This Policy Periodically.

13. Complaints

If You Believe Your Privacy Rights Have Been Violated, You Have The Right To File A Complaint With The UAE Data Office, The Federal Data Protection Authority. You May Also Contact Us Directly To Resolve Any Concerns.